Shipping Policy

At Furniture Sales Store, we strive to make your shopping experience seamless from delivery to returns. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Returns & Exchanges

We want you to be completely satisfied with your furniture purchase. If you’re not happy with your item, we offer a straightforward returns process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition as when you received it
• The item must be in its original packaging
• You must have the original receipt or proof of purchase

How to Initiate a Return or Exchange

1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
2. Wait for approval – Our team will review your request and send you instructions within 2 business days.
3. Pack your item – Once approved, carefully repackage the item in its original packaging with all accessories and documentation.
4. Ship the item back – You’ll receive a prepaid return shipping label if your return is due to our error. Otherwise, return shipping costs are the customer’s responsibility.
5. Wait for processing – Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund/exchange.

Return Request Template

Use this template when emailing your return request to [email protected]:

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline:

• Credit/Debit Card/PayPal payments: Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.
• Bank Transfers: Refunds may take 7-10 business days to appear in your account.

Late or missing refunds? If you haven’t received your refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (wrong item shipped, defective item, etc.). Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary. For exchanges, we’ll ship the replacement item via the same shipping method as your original order once we receive and process your return.

Need Help?

If you have any questions about our shipping or returns policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help make your Furniture Sales Store experience exceptional!