At Furniture Sales Store, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging
  • You must have the original receipt or proof of purchase
Note: Due to hygiene reasons, we cannot accept returns or exchanges on mattresses, bedding, or any other bedroom textiles. All sales of these items are final.

How to Initiate a Return or Exchange

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our team will review your request and send you instructions within 2 business days.
  3. Pack your item – Once approved, carefully repackage the item in its original packaging with all accessories and documentation.
  4. Ship the item back – You’ll receive a prepaid return shipping label if your return is due to our error. Otherwise, return shipping costs are the customer’s responsibility.
  5. Wait for processing – Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund/exchange.

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Furniture Sales Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of the item I wish to return/exchange: – Product Name: – Reason for return/exchange: [For exchanges only] I would like to exchange this item for: – New Product Name: – New Product SKU (if known): Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Number]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit/Debit Card/PayPal payments: Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return.
  • Bank Transfers: Refunds may take 7-10 business days to appear in your account.

Late or missing refunds? If you haven’t received your refund within the expected timeframe, first check your bank account again, then contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Furniture Sales Store
Returns Department
539 Clover Drive
Colorado Springs, CO 80903
United States

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (wrong item shipped, defective item, etc.). Shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary. For exchanges, we’ll ship the replacement item via the same shipping method as your original order once we receive and process your return.

Need Help?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help make your Furniture Sales Store experience exceptional!