Welcome to Furniture Sales Store’s FAQ page! We’ve compiled answers to the most common questions about our products, delivery, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of furniture do you specialize in?
We focus on essential home furnishings including bedroom furniture (especially bunk beds), living room pieces like loveseats, and versatile ottomans. Our collections are designed to combine comfort, functionality, and affordable luxury.
Are your products suitable for small spaces?
Absolutely! Many of our products, particularly our bunk beds and ottomans, are designed with space-saving in mind. Our loveseats are also perfect for compact living rooms or creating cozy conversation areas.
Do you offer furniture assembly services?
Currently, we don’t offer assembly services. All our furniture comes with clear, step-by-step instructions for easy self-assembly. Most customers find our products straightforward to put together.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save favorites, and checkout faster in the future.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placing it?
Orders can typically be modified or canceled within 1 hour of placement. After that, as we process orders quickly, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Fast delivery via DHL or FedEx (10-15 business days after dispatch) with real-time tracking
- Free Shipping (orders over $50): Budget-friendly option via EMS (15-25 business days after dispatch) with basic tracking
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. International customers should note that delivery times may vary slightly due to customs procedures, and some regions may have additional import duties or taxes that are the recipient’s responsibility.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. For Free Shipping (EMS), basic tracking is available.
Pro Tip: For larger items, we recommend having someone available to assist with delivery. All shipments require a signature for delivery confirmation.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original, unused condition. To initiate a return, please contact our customer service at [email protected]. Refunds are processed within 3-5 business days after we receive the returned item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
What if my furniture arrives damaged?
We take great care in packaging, but if damage occurs, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.
Still Have Questions?
Our Colorado-based customer service team is happy to help with any other questions you might have about our products or services.
Thank you for choosing Furniture Sales Store – where quality furniture meets exceptional service!